Turn product issues into happy customers.

Partsi helps eCommerce brands deliver seamless spare parts, warranty and product support without the manual work. Turn manuals into interactive parts libraries, automate requests and give customers a better experience.

Get started See how it works

Works with your Shopify store
AI extracts parts from your manuals
No need to list every spare part on your store
Easy for your customers and team

Extract parts
from any manual
in minutes

Part Library

Review and manage all extracted parts. Each part must be confirmed before it appears on your customer portal.

1,284Total parts

1,210Confirmed

32Needs review

42Excluded

All parts 1,284Needs review 32Confirmed 1,210Excluded 42

Code	Name	Status
WLPM	Floor panel	Needs review
WLDL	Left door panel	Confirmed
WLDR	Right door panel	Confirmed
WLR	Roof panel	Confirmed
WLDA	Side wall panel A	Confirmed
WLDB	Side wall panel B	Needs review

Find your part

Select the part you need

A better
experience for
your customers

Everything you need for product support

Reduce support costs, delight your customers and get valuable insights, all in one platform.

AI part extraction

Turn your manuals into an interactive parts library in minutes, stored in Partsi so your store stays clean. SKUs optional.

Self-serve customer portal

Let customers find and request the exact part they need, straight from your site.

Warranty and claims management

Streamline approvals with warranty rules set per product and workflows your team controls.

Powerful insights

See which products and parts fail most often, reduce returns and improve product quality.

Live in an afternoon, not a quarter

Three steps from a folder of PDF manuals to a parts portal your customers can use.

Upload your manuals

Drop in your assembly guides. Partsi reads every page and pulls out each part, code and diagram.

Review and confirm

Check what was extracted, fix anything that needs it and choose what appears on your portal.

Go live

Add the portal to your store. Requests arrive with the order, the part and photos attached.

Every request tells you something about your products

Partsi turns support tickets into a clear picture of what breaks, what goes missing and where to fix it upstream.

Your parts live in Partsi, not your storeKeep every part, code, diagram and manual in one place. No need to create a product listing for each spare part or clutter your catalogue.
Order lookup built inCustomers enter an order number or where they bought it, and warranty is checked automatically.
Connected to your helpdeskRequests attach to existing tickets or open a new one, so nothing gets lost.
Works beyond ShopifyA standalone login means retail and head-office teams can use it too.

Most requested parts this month

Door hinge kit214

Roof panel153

Floor panel108

Screw pack B77

Side wall A45

Example data. Your dashboard shows trends by product, part and reason.

Make your next support ticket the easy kind

Set up your parts library, connect your store and start taking requests this week.

Get started Book a demo